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Today I want to tell you a little bit about what you can expect when you work with me.

If you came here looking for more pictures and less chat, then check out some weddings here.

Before I was a wedding photographer, I did other jobs where I managed customer facing teams and carried out business planning, so I guess the business side of Babb Photo and the service that I provide to my couples has always been just as important to me as creating amazing images.

Here’s a little of information about what you can expect at every step along the way, from the point of enquiry to me handing over your full set of beautiful wedding photographs. If I’ve missed anything, do feel free to ask in the comments.

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Enquiry

I’ll reply within 48 working hours and let you know whether or not I’m available for your date.  If you’re booking more than 18 months in advance I might ask you to get back in touch a little closer to your date.

If I’m available for your date I’ll send over my brochure, details of my prices and some more examples of my work for you to have a look through.  This will include at least one full wedding so you can get a really good idea of what coverage would look like from start to finish.

If I am not available I’ll send you a list of recommended people who I know and whose work I love.

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An informal chat

I always suggest we have an informal Skype chat at this point.  We can also get together somewhere locally to me but I travel a lot with weddings, so it’s often quicker and easier to jump on Skype.

I want to hear all about the kind of day you have planned and what you’re looking for in terms of your photography.

It’s really important to me that I work with couples who are a good fit for me, my style and my approach and getting to know each other a little bit before you book me is an important part of this process.  Crook Hall Durham Wedding Photographer-11

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Booking you in

I’ll send you over a booking conformation email, with an invoice for your £550 booking fee and I’ll send a booking form, with my terms and conditions, over via Echosign.

The email will also include links to my planning guide, which gives you a bit more information about timings on the day.  I’ll also send over a list of recommended wedding suppliers.  These are mostly in the South East of England but I have a great network, so if you need a recommendation for someone in a specific area or country just shout.

Once you’ve signed the booking form (you can do this electronically! – read about my business and sustainability here) and paid the invoice you’re all booked in.

I’ll then send a further email confirming receipt of your booking fee, as well as providing more information about what happens next and telling you about some of my favourite wedding suppliers.

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Between booking and the run up to the wedding

Do feel free to get in touch at any time if you have any questions. We can jump on Skype for a chat or if there’s anything you need you can let me know via email too.

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Around three months before the wedding

I’ll send over your final invoice and my planning document. The planning document forms the basis of my planning on the day, so I ask that you send it back to me at least two months before the wedding so we can arrange to have a chat about it.

We’ll schedule in your engagement shoot if you have booked one. The pre-wedding photo shoot is a really good way of removing fear of being photographed on the actual day of the wedding and it’s always fun to get together and photograph you in a relaxed environment. You can read more about why I think engagement shoots are great here.

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One to two months before the wedding

We’ll get together somewhere in London (or via the phone/Skype if it’s easier) to run through the plan for the day.

We can combine this with your engagement shoot if you’re having one.

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Two weeks before the wedding

I’ll get in touch with you to see if there have been any changes to your plans/timings on the day.

I’ll also check whether I need to have a chat with your ceremony official in advance of the day.

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On the day

I’ll be there, raring to go, to create a beautiful record of your day.

For most of the day you won’t even realise I’m there, as I’ll be candidly photographing the day as it unfolds.  You can read more about me and my approach to photographing your wedding here.

I always make sure I keep a close eye on the schedule and aim to be as flexible as possible if parts of the day run over (which they often do!).

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In the few days after the wedding

I’ll post a few preview images on your own hidden page of my website for you.  I can send over high resolution copies of any of the preview images for you, if you’d like to use them as thank you cards.  I’ll usually share a couple of images on my Facebook Page too, if you want to share them with friends and family that way.

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Five to six weeks after the wedding

I’ll send you a highlights slideshow as your first viewing of your pictures. I usually suggest you sit down together (with a glass of bubbly if you like!) to watch it, as it’s a really lovely way to re-live your wedding day through your pictures.

I’ll send over your full set of images in the next few days after.

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7 – 8 weeks after the wedding

We can start to think about image selections for your albums or placing an order for any products.

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10 weeks after the wedding

I’ll send a follow up email, asking for feedback and a testimonial/review if you don’t mind providing one.

Feedback is really important to me, so that I can continually improve the service I provide to my couples and I am always very grateful when people take the time to provide it.

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Surprises!

I always aim to throw in a few surprises along the way and I can’t tell you about that now, or it wouldn’t be a surprise.

 

So that’s my timeline and the way things work in the lead up to, and after your wedding.  If you have any questions do feel free to get in touch via my contact form or leave me a comment below.

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Comments

Have Laura shoot your wedding!

real moments, captured creatively.

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January 16th 2014
What a brilliant post (and I love the selection of imagery you've accompanied it with). It's useful and informative and I shall be sharing it on Twitter!
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January 16th 2014
A really great post to show your clients how you work. It definitely helps for people to know what you expect so it seems less scary!
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January 16th 2014
What a great explanation of what your clients can expect. It must make the wedding planning so much easier for them.
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[…] Both serve food to guests who come in and sit at tables but both the product (i.e the food) and the client experience you get when visiting one or the other is different. This is also true of wedding […]
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[…] from your experience as a customer to my processes for backing up your images.  I make sure you know what to expect at every step of the process of us working […]
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